donal88 Privacy Policy

donal88 operates an online betting and casino platform accessible at donal88.cam. This Privacy Policy explains how donal88 ("we", "us", "our") collects, uses, discloses and safeguards the personal data of registered players and website visitors ("you", "your"). donal88 is committed to processing personal information lawfully, fairly and transparently.

Our platform serves players across Malaysia, including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru and Shah Alam. The payment methods we support — Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow and FPX — each involve the transfer of certain personal and financial data in accordance with their own provider terms and applicable Malaysian requirements.

Throughout this document the following terms carry the meanings below:

• Personal Data — any information that identifies or could reasonably identify a natural person, including name, date of birth, email address, device identifiers and financial account details.
• Processing — any operation performed on personal data, including collection, storage, use, disclosure and deletion.
• Controller — the party that determines the purposes and means of processing personal data; donal88 acts as the controller in respect of account data.
• Processor — a third party that processes data on behalf of the controller, such as a payment gateway or identity verification provider.
• KYC — Know Your Customer procedures, being identity, age and address verification required to operate a verified account.
• Cookie — a small data file placed on your device by the donal88 platform to maintain session state and analyse usage.

donal88 collects personal data through registration, account activity, payment transactions, KYC submission, support interactions and automated technical logging. The categories of data collected include:

Identity details include full legal name, nationality and government-issued identification numbers as provided during KYC verification — typically a Malaysian MyKad, passport or driving licence. Payment data covers transaction amounts, timestamps, payment method identifiers and processing references sufficient to administer deposits and withdrawals; we do not store full card numbers on our infrastructure. Device and network data includes IP address, browser type, operating system, session cookies and clickstream information collected automatically when you access donal88.

donal88 processes personal data only where a lawful basis exists. The purposes for which we use your data are:

• Account administration — creating, maintaining and operating your registered account, processing deposits in MYR, settling wagers and executing withdrawal requests.
• Identity and age verification — confirming that you are at least 21 years old, that your identity matches the details provided and that payment methods belong to you.
• Fraud prevention and security — detecting and investigating suspicious activity, duplicate accounts, payment fraud and attempts to circumvent platform rules.
• Regulatory compliance — satisfying applicable requirements relating to anti-money laundering procedures, record retention and law enforcement requests.
• Customer support — responding to enquiries submitted through live chat, email or other supported channels, and investigating disputes.
• Responsible gambling — identifying indicators of problem gambling activity, applying self-exclusion or limit settings, and communicating where account welfare tools have been activated.
• Platform improvement — analysing aggregated and anonymised usage patterns to improve site performance, betting market reliability and user experience.
• Marketing communications — sending promotional offers, bonus notifications and event information where you have consented or where permitted by applicable law. You may withdraw consent at any time.

donal88 uses cookies and similar technologies to maintain your login session, store preferences, prevent fraud, measure platform performance and support responsible gambling controls. Cookies do not execute programs or deliver viruses, and they are uniquely assigned to your browser.

Strictly necessary cookies are required for authentication, session management and security functions. They cannot be disabled without preventing access to account features. Analytical cookies help us understand how players interact with the platform — for example, which sports markets are most popular during EPL or Liga Super Malaysia seasons — so we can improve performance and layout. Functionality cookies remember language and display preferences across visits.

donal88 does not use cookies to build advertising profiles for sale to third-party marketing networks. Analytical data is retained in aggregated form and not linked to individual identifiable players once a session ends. You may clear or block cookies through your browser settings, but doing so may prevent certain platform features from functioning correctly.

donal88 does not sell or rent personal data. We may share data with carefully selected processors and, in limited circumstances, disclose data to third parties as described below.

• Payment service providers — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and our banking partners receive transaction data necessary to process deposits and withdrawals on your behalf.
• Identity and KYC service providers — specialist verification processors may receive copies of your identification documents and facial image to confirm identity and age.
• Fraud and security providers — device fingerprinting and risk-scoring services may process IP address, device identifiers and behavioural signals to identify suspicious activity.
• Game content providers — game studios and aggregators receive a session token and bet outcome data necessary to deliver the game. No broader account data is shared with game studios.
• Legal and regulatory authorities — donal88 may disclose data to law enforcement agencies, courts or regulatory bodies where required by a valid legal obligation or formal request.

Where processors are used, contractual safeguards require them to process data only as instructed, to maintain appropriate security standards and not to use data for their own purposes.

donal88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting obligations. Specific retention periods are governed by the following principles:

• Active account data is retained for the duration of the account relationship and for a defined period thereafter to support dispute resolution, regulatory audits and anti-fraud investigations.
• KYC documents, including identity scans and proof-of-address records, are retained for the period required by applicable anti-money laundering standards, measured from account closure or the last regulated transaction.
• Transaction records, including deposit, wagering and withdrawal history, are retained to support audit, dispute and legal obligations for a minimum period after the relevant transaction date.
• Support and communication records are retained for a reasonable period after the interaction is resolved.
• Data collected solely for analytical purposes is aggregated and anonymised before being retained beyond the relevant session or analysis period.

When data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our internal data handling procedures.

Subject to applicable law, you may exercise the following rights in relation to personal data donal88 holds about you. Requests should be submitted through the support channel, providing sufficient identification to verify the request.

Requests will be reviewed within a reasonable period. donal88 may need to verify your identity before fulfilling a request. Where a request cannot be fully granted, we will explain the reason in writing. Certain data may be retained despite an erasure request where legal obligations require it.

donal88 implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration or destruction. These measures include 256-bit TLS encryption for data in transit, encryption for sensitive data at rest, role-based access controls that restrict staff access to the minimum data necessary for each function, regular security reviews, and logging of access and modifications to sensitive records.

Where a security incident occurs that presents a material risk to affected individuals, donal88 will follow applicable notification procedures. You are responsible for keeping your account credentials secure and for contacting support promptly if you suspect that your account has been accessed without your authority.

donal88 is strictly intended for players aged 21 and above. We do not knowingly collect personal data from individuals under 21. Age verification is conducted during registration and as part of KYC procedures. If we discover that an account was registered by or on behalf of an individual under 21, the account will be closed, associated data will be handled in accordance with applicable legal requirements and any balance will be reviewed in accordance with our Terms & Conditions.

Parents and guardians who believe that a minor has registered a donal88 account should contact support immediately using the plain-text email address [email protected] or through the live chat facility on this site.

donal88 may update this Privacy Policy to reflect changes to our data practices, security measures, payment infrastructure or applicable law. The effective date at the top of the page identifies the current version. Where changes are material, we may provide additional notice through the website or by account notification.

Continued use of donal88 after a revised version takes effect constitutes acceptance of the updated policy. We recommend reviewing this page periodically, particularly before making a significant deposit or providing additional personal documents.

If you have a question about this Privacy Policy, wish to exercise a data right or want to report a privacy concern, please contact the donal88 support team through live chat, available 24 hours a day, 7 days a week on this website. You may also send a written enquiry to the plain-text email address below:

Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge privacy-related enquiries within a reasonable period and to provide a substantive response without undue delay. If you are dissatisfied with our handling of a concern, you may have the right to raise a complaint with the relevant data protection authority in your jurisdiction.